Refund policy

Return & Refund Policy — The Hollyxmas

Returns

We want you to love your purchase. If you're not completely satisfied, you may return your item(s) within 30 days of delivery for a refund.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it

In its original packaging

Accompanied by proof of purchase (order number or confirmation email)

Return Shipping

The Hollyxmas offers free return shipping on all eligible returns. We will provide a prepaid return label once your return request is approved.

How to Start a Return

To initiate a return, contact us at altavorgroup@gmail.com with your order number and reason for return. Once approved, we'll send you a prepaid shipping label and instructions on how and where to send your package.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards

Items marked as final sale

Items damaged due to customer misuse

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at altavorgroup@gmail.com with photos of the issue. We'll arrange a replacement or full refund at no cost to you.

Late or Missing Refunds

If you haven't received a refund after 10 business days, first check your bank account again, then contact your credit card company — processing times vary. If you've done this and still have not received your refund, please contact us at altavorgroup@gmail.com.